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Text-To-911 Now Operating In Multiple L.A. County Cities...Including Long Beach


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(Dec. 1, 2017, 12:58 p.m.) -- Long Beach City Hall issued a press release and Mayor Garcia received L.A. media credit, but the truth is multiple L.A. County cities now allow one to send a text message to 911. It's a genuinely valuable upgrade that can be especially useful in situations where one may be fearful or unable to speak.

Guidelines include:

  • Enter the numbers "911" in the text "To" field.

  • The first text message to 9-1-1 should contain the location and brief description of the emergency and the type of help needed.

    Push the "Send" button.

  • Be prepared to answer questions and follow instructions from the 9-1-1 text taker.

  • Text in simple words. Do not use abbreviations, emojis, or slang.

  • Keep text messages brief and concise.

  • Do not text and drive.

An interactive map from at this link shows the multiple cities and locations throughout L.A. County where one can text-to-911 (now including LB.)

[Scroll down for further.]

Below is LB City Hall's press release.

[City of LB Dec. 1 press release] Beginning December 1, 2017, hearing and speech-impaired residents of Long Beach and those in situations where it is too dangerous to dial 9-1-1 for help in an emergency, can Text to 9-1-1. "Call if you can -- text if you can't" is the slogan developed by the Federal Communications Commission (FCC), that is currently being utilized by Long Beach and other cities in Southern California that are implementing this new technology.

"It is important that all residents are able to contact Police, Fire and emergency medical services when needed," said Mayor Robert Garcia. "Texting is widely used to communicate so it only makes sense that we allow residents to use this technology, Text to 9-1-1, for emergency services as well."

This new service is available to the public, and is especially beneficial to callers that cannot communicate verbally such as people who are deaf and/or hearing-impaired, callers facing domestic abuse, or callers who are injured and cannot speak.

Text to 9-1-1 requires a cell phone that has the capability to send text messages, and location services must be enabled. Text messages should be brief, easily understood, and should not contain abbreviations, emojis, or slang. While currently, the texting service is only available in English, other language solutions are in development and will be implemented as soon as they become available. Similarly, the system cannot receive photos and videos at this time.

"We are proud to have coordinated County-wide to bring this much-needed emergency communications tool to residents, businesses and visitors to the City of Long Beach," said Reggie Harrison, Director of Disaster Preparedness and Emergency Communications. "While this new texting service is available to the public, I want to remind everyone that calling 9-1-1 remains the most effective method to access emergency personnel."

Below are guidelines for how to text to 9-1-1:

  • Enter the numbers "911" in the text "To" field.

  • The first text message to 9-1-1 should contain the location and brief description of the emergency and the type of help needed.

    Push the "Send" button.

  • Be prepared to answer questions and follow instructions from the 9-1-1 text taker.

  • Text in simple words. Do not use abbreviations, emojis, or slang.

  • Keep text messages brief and concise.

  • Do not text and drive.

Area 9-1-1 call centers, including the Los Angeles County Sheriff’s Department, the Los Angeles Police Department, California Highway Patrol and the State Emergency Communications 9-1-1 Department, have worked collaboratively to coordinate the implementation of this texting tool.

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[Ed. note/comment: If you're wondering why Mayor Garcia is quoted first (or quoted at all), it's because it's because LB City Hall follows a format (which has been in effect for many years reaching back to Mayors Foster and O'Neill) to quote the Mayor in nearly all City of Long Beach releases, regardless of whether they played a role in the subject matter of the release. It tends to get the then-incumbent Mayor quoted by some local news outlets that mechanically include material at the top of a press release even if, as is the case with this release, the Mayor doesn't really appear to have had any meaningful role in the subject matter of the release. In this case, city management (Reggie Harrison's office and LBPD likely did the heavy lifting to implement the system in LB. (Basic civics refresher: LB's Mayor has no policy setting power. Under the LB City Charter, he can voice his views on citywide issues but the Council sets policy.) We do recall one occasion on which LB's Mayor wasn't quoted at all in a City Hall release; it was when the City had to acknowledge that some LB yearly crime totals had increased; for that one, City Hall handed Chief Luna quoted space on that one.]

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