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    News

    JetBlue's Website Flight Tracker Back Up After Apparent Morning Overload As Carrier Cancels Many Flights Due To Northeast Winter Weather


    (March 16, 2007, updated) -- At noon LB time, JetBlue Airways website flight tracker appeared to be back up to snuff after apparently going into overload this morning (March 16) on word that the carrier cancelled numerous flights to and from the northeast due to winter weather.

    JetBlue's flight tracker page is at: JetBlue flight tracker page.

    Earlier this morning, JetBlue's website (www.jetblue.com) indicated a "Northeast Winter Weather Advisory" offering general information...but when we went to that page and clicked "track your flight" (to learn the exact status of LB related flights) we got the "Server is too busy" display (at right, screen save at 9:00 a.m. PDT).

    By noon, the website flight tracker was back up and indicated four non-stops from NYC's JFK to LB and four non-stops from DC's Dulles to LB had been cancelled. (Some connecting flights were affected; some delayed, others on time.)

    As of noon, the website indicated three non-stops from LB to NYC were cancelled although the non-stop "red eye" to NYC (scheduled departure at 9:45 p.m.) was still scheduled and on time [caveat: check website as conditions change]. Non-stops from LB to DC Dulles had all departed and a nighttime "red eye" was scheduled. [caveat: check website as conditions change.]

    Again: to access JetBlue's flight tracker: click here.

    As of 12:38 p.m., we still got the same response on JetBlue's 800 phone line as we got throughout the morning:

    Thank you for calling JetBlue Airways. We are currently experiencing extremely high call volumes with very long hold times. If you need to book a flight or check your real time flight status, please visit our website at jetblue.com. If you need to speak with a JetBlue representative, please try back at a later time. We're doing our best to manage our call volume during this time. This call ends now but we look forward to helping you as soon as we can. [phone hangs up]

    Prior to recent weather related headaches, JetBlue repeatedly made news with superlative customer satisfaction ratings. In response to recent weather related delays and flight cancellations, JetBlue implemented a "customer bill of rights."

    On its website, JetBlue says, "Above all else, JetBlue Airways is dedicated to bringing humanity back to air travel. We strive to make every part of your experience as simple and as pleasant as possible. Unfortunately, there are times when things do not go as planned. If youíre inconvenienced as a result, we think it is important that you know exactly what you can expect from us. Thatís why we created our Customer Bill of Rights. These Rights will always be subject to the highest level of safety and security for our customers and crewmembers."

    [update] By day's end, several other carriers had cancelled flights. Coverage: Reuters: U.S. Airlines Cancel More Than 2,000 Flights.


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