(July 18, 2015, 10:10 a.m.) -- As previously reported by LBREPORT.com, residents who've incurred costs -- including spoiled food or medicines -- can file a claim with SCE...and the utility has a process for handling this. To access the SCE claims page, click here.
SCE's claims page states in pertinent part:
[SCE text] Our policy is to respond to claims promptly and fairly, and to make the process easy for you. In our evaluation of your claim, we may review records, interview witnesses or employees, and perform a technical evaluation. You can help by providing thorough and accurate information and documentation.We evaluate each claim individually, and determine:
- If losses occurred due to our negligence
- How the incident happened
- The extent of damages
- What the law considers fair compensation
Our goal is to reach a decision on most claims within 30 days of receipt. The process may take longer when complex issues are involved, when further information is needed, or when extenuating circumstances are present. Once our investigation is complete, we will contact you with our conclusion.
If we accept responsibility for your property damage claim, we will reimburse you for either the repair cost, actual cash value, or the replacement cost -- whichever is lowest.
And yes there are links on the page for for "claim responsibility" and "documentation."
[Scroll down for further.]
